In order to facilitate troubleshooting, please include the following information in your correspondence:


First Name:
Email:
Library Card #:
Steps to reproduce the problem(in as much detail as possible):
Exact text of any error message:
URL(s) of any error page(s) you encounter:
Title (s) of problem downloads:
Applicable software version (this information can typically be found under Help > About.):
Operating system(Windows Vista®, Windows® XP, Windows 98 SE, etc.):
Internet browser and version (Internet Explorer® 7.0, Firefox® 2.0, etc. In most browsers, find this under Help > About.):
If applicable, device type and operating system:
Other information: